What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How the upgrade process is done?

    Asked by nschottleutner on August 08, 2016 at 11:04 AM



    My company has just setup our first JotForm, and are very pleased with everything! We just had one question about the pricing plans. Currently, we do not anticipate a large number of submissions coming through per month, but may see this volume rise in the upcoming months. With that, we were just wondering how the upgrade process works, if JotForm will just automatically upgrade our account from the free version to the $19/mo. version, or if the forms will just stop working if we hit our maximum submissions before manually upgrading ourselves?


    Thank you for your help,




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    JotForm Support

    Answered by Nik_C on August 08, 2016 at 11:36 AM

    Thank you for using our form and contacting us. :)

    The upgrade process is done manually, so you will have to do it. If your account reaches the limit, it will be disabled until the limit is reset (which happens every 1st of the month) or until you do the upgrade.

    If you have any other questions please let us know.

    Thank you!