What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Save and Continue Later (Session URL): Navigates back to page 1 once the "Next" button is hit the first time

    Asked by stuart3sheep on August 08, 2016 at 11:27 AM

    Hi when using

    https://form.jotformeu.com/stuart3sheep/your-business-today-questionnaire

    on the first use when going from the registration page (so the form can be continued later) to the first page of the full form (https://form.jotformeu.com/62081965948368), I click Save and Next but Page 2 briefly appeared and then I  were taken back to Page 1. So it is like the form is going backwards. When the Save and Next is clicked again it does not happen again but it is happening every first use. 

    Do you have any suggestions how to resolve this?

     

    Thanks

     

    Stuart

    saving form skipping page next jotformeu
  • Profile Image
    JotForm Support

    Answered by Charlie on August 08, 2016 at 12:31 PM

    Apologies for the inconvenience. I checked your form https://form.jotformeu.com/stuart3sheep/your-business-today-questionnaire but it is not anymore valid, I presume you have changed the custom URL or created a new form? I did check the form titled " Your Business Today Questionnaire - Registration" and I presume that's the first part of your form.

    I was able to replicate the problem, this is because the form changes it's URL once you clicked the next button. 

    Here's how I replicated it:

    1. First, are my forms: 

    Form 1: https://form.jotform.me/62204574834456 

    Form 2: https://form.jotform.me/62204358280451 

     

    2. In my forms, you can see that my domain is form.jotform.me, yours is different, it different from users, accounts and locations. 

    3. Now I am redirected to my Form 2 with the session ID. 

     

    4. Here's a screencast showing how the skipping happens, I fill out form 2 and click the "Next" button, you'll see that it navigates back to page 1. Notice the URL on my screencast showing that it changes.

     

    5. Now noticed the URL once you are navigated to page 1. From form.jotform.me (in my case), it becomes eu.jotform.com.

     

    So what happens is that, for users in EU, when you used the feature session, it needs to use the eu.jotform.com domain to save the progress.

    I will forward this to our developers to have it checked and fixed. Apologies for the inconvenience. We will update you on this thread as soon as this is fixed.

    As a temporary workaround, you can set the session URL of your Form 2 to use eu.jotform.com.

    I also recommend that you disable the "Auto Fill" feature on your Form 2 if you will be relying on the session ID URL. This might cause conflict and problems on your users, the Auto Fill feature might tamper or overwrite the progress on the session URL.

  • Profile Image

    Answered by stuart3sheep on August 09, 2016 at 06:12 AM

    Hi Charlie

    Many thanks for the prompt and detailed reply. I followed your advice and have made the changes to the URL and disabled autofill and that does seem to resolve the issue. 

    It will be great when the developers are able to alter things so it does not have to be done but in the meantime your advice works.

     

    Thank you

     

    Stuart

  • Profile Image
    JotForm Support

    Answered by Kiran on August 09, 2016 at 07:14 AM

    I see that the issue is already been forwarded to our backend team. Could you confirm if the first form is the https://form.jotformeu.com/62082593356359 to continue with http://www.jotformeu.com/form/62081965948368?

    I see that the form 1 is now being redirected to the form 2 URL with https://eu.jotform.com. When I tried to submit the form 1, it is redirected to form 2 properly and continuing normally without any issue. If you are referring to some other form, please let us know. We will be happy to assist. 

    Thank you! 

  • Profile Image

    Answered by stuart3sheep on August 09, 2016 at 08:08 AM

    Hi Kiran

    That is the web form but I am having to use the work around suggested by Charlie.  So I have to manual rewite the URLs.

     

    So the problem still exists, its just that I have manual work-around.

     

    Thanks

     

    Stuart

  • Profile Image
    JotForm Support

    Answered by Nik_C on August 09, 2016 at 09:32 AM

    Stuart, thank you for the feedback, we'll forward this to our developers as well. Hopefully, we will have an update for you soon.

    Thank you for your patience.