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    How can I get the conditional logic to back track?

    Asked by jcrowe on August 08, 2016 at 01:00 PM

    In my form....

    https://form.jotform.com/62078508232959

    I have a lot of conditions set-up.  I need the form to be forgiving.  In that, I need the person filling this out to be able to backtrack their answers with no errors. I've tried many different variations, but cannot get one of the conditions to work, as I think it should.

    Most of the conditions start at the question, "Please choose one of the following payroll deductions this year."

    On this question, if "Payroll Deduction Specific - Wants to give a specific amount:" is choosen, then the question "Hourly or Salary" pops up.  As long as they don't choose an answer here.  In other words, they can choose a different payroll deduction type.  However, if they choose either hourly or salary, then another question pops up.  When this happens and the person tries to go back to choose a different payroll deduction type, a question that should disappear will not.

    Screenshot
    conditions show and hide update field calculate field update calculate
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    JotForm Support

    Answered by Jan on August 08, 2016 at 02:01 PM

    Please give me more time to look into the conditions. I will contact you as soon as I have a solution. Thank you for your patience.

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    JotForm Support

    Answered by Jan on August 08, 2016 at 03:15 PM

    Thank you for patiently waiting.

    The issue is happening because the field "Is the employee hourly or salary?" is left selected to hourly or salary option. If that is the case, then it will always show the Hourly field.  Here's the solution:

    1. Add a "None" option in the "Is the employee hourly or salary?" field.

    2. Create an "Update/Calculate Field" condition that will select "None" as an answer when the "Payroll Deduction Specific - Wants to give a specific amount" is NOT selected.

    3. Here's the result:

    Here's the demo cloned form: https://form.jotform.com/62205288195964

    Hope that helps. Let us know if you need further assistance.

  • Profile Image

    Answered by jcrowe on August 09, 2016 at 09:09 AM

    This is absolutely brilliant!  Thanks!!

     

    ~Jason

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    JotForm Support

    Answered by Jan on August 09, 2016 at 10:44 AM

    Glad to hear that you like the solution I provided. If you have any questions, let us know. Thank you.