What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form not available on mobile facebook?

    Asked by Baronabudget on August 08, 2016 at 01:37 PM

    When I go to my business page on FB from my cell phone I cannot find the contact form that I have added on using JotForm... when I look from my computer, it is definitely there. 

    Why is it not on my mobile page? How do I fix that? 

  • Profile Image
    JotForm Support

    Answered by BDAVID on August 08, 2016 at 01:57 PM

    Please share the URL of your facebook page where you have embedded your form, so we can inspect further.

  • Profile Image

    Answered by Baronabudget on August 08, 2016 at 01:59 PM



    This is from my PC. 

    I have tried the static method.. I have ensured that my form is "mobile responsive." I can't seem to get it to work on my cell phone at all... 

  • Profile Image
    JotForm Support

    Answered by BDAVID on August 08, 2016 at 02:35 PM

    Unfortunately, the "Form tab" method does not work because the tabs are not setup to be mobile friendly by FB yet, here is a discussion about it: https://developers.facebook.com/bugs/435173473172584/ 

    You could instead add your form through the Custom Iframe App method: https://www.jotform.com/help/82-Adding-a-form-to-Facebook-Custom-iFrame-App-, since Static Iframe Tab App provides direct URL to your page tab that is viewable on mobile devices.

    Let us know if you need more help.