- BaronabudgetAsked on August 08, 2016 at 01:37 PM
When I go to my business page on FB from my cell phone I cannot find the contact form that I have added on using JotForm... when I look from my computer, it is definitely there.
Why is it not on my mobile page? How do I fix that?
- JotForm SupportBDAVIDAnswered on August 08, 2016 at 01:57 PM
Please share the URL of your facebook page where you have embedded your form, so we can inspect further.
- BaronabudgetAnswered on August 08, 2016 at 01:59 PM
This is from my PC.
I have tried the static method.. I have ensured that my form is "mobile responsive." I can't seem to get it to work on my cell phone at all...
- JotForm SupportBDAVIDAnswered on August 08, 2016 at 02:35 PM
Unfortunately, the "Form tab" method does not work because the tabs are not setup to be mobile friendly by FB yet, here is a discussion about it: https://developers.facebook.com/bugs/435173473172584/
You could instead add your form through the Custom Iframe App method: https://www.jotform.com/help/82-Adding-a-form-to-Facebook-Custom-iFrame-App-, since Static Iframe Tab App provides direct URL to your page tab that is viewable on mobile devices.
Let us know if you need more help.