What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why don't submittals contain upload file button submissions?

    Asked by regional on April 05, 2012 at 02:55 PM

    My LEED for Homes Final Review Submittal Package has 7 upload file fields and 3 of which are required to submit the form. I am not receiving the files that submitters are uploading through the upload file field. They shouldn't be able to submit the form without filling out all required fields but we are still receiving notifications devoid of uploaded files. The problem is that the notifications of submissions do not contain the required upload file documents. Please let me know why this may be happening and how the issue can be solved.


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    Answered by gori-mathew on April 05, 2012 at 03:39 PM


    Sorry for this issue you are experiencing. The uploaded files are not attached together with submissions in the recieved emails. We do not support  such feature. The emails submissions only include the URL of the uploaded file and you can access this files using this link.

    Thanks for contacting us and incase you have any issue feel free inform us.

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    Answered by eucs on May 30, 2012 at 02:12 PM

    I don't see any links to the uploaded file in the e-mail notifications I get.  I only see the file if I log on to the jotform site.


    Is the e-mail link broken just now?





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    Answered by jeanettebmz on May 30, 2012 at 04:43 PM


    Could you please open a new thread about your issue? also provide us with either the URL where form is embedded or the Form ID?