What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Using up my monthly free allotment on testing.

    Asked by stevenkessler on August 08, 2016 at 07:37 PM

    I've been converting my 3 forms from the standard Address field to separate text boxes so that I can capture street, city, state, zip, etc separately. 

    The testing needed to check out each step appears to have eaten up my monthly free allotment.  Is there a way to reset that?

     

    thanks for your help,

    Steven

    address field check text boxes thanks
  • Profile Image
    JotForm Support

    Answered by Chriistian on August 08, 2016 at 10:31 PM

    Please note that submitting a form, whether it is a test or actual, will still be counted in the monthly limit. I checked your submissions and I can see that you have been submitting test payment submissions recently which used up your 10 payment/month limit. With that in mind, I have now reset your limit. Do note that we can only do this once, so if you reach your limit again, you will either have to wait until the next month for the counter to reset, or upgrade to a paid subscription.

    You can check out this page to see our available plans: https://www.jotform.com/pricing 
    Regards.

     

     

     

  • Profile Image

    Answered by stevenkessler on August 09, 2016 at 12:19 AM

    Thank you very much.  I consider this generous and more than fair.