What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How are overages of submissions handled?

    Asked by abc987 on April 05, 2012 at 04:21 PM

    Some sites charge a certian dollar (or cents) amount for every submission over the specific plan. If I had a paying plan and went over the allowed submissions would there be a charge (or auto upgrade to the next bracket), or would the submissions be declined or ignored?

    Submissions next charge
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    Answered by gori-mathew on April 05, 2012 at 04:33 PM

    Hi,

    Thanks for this good question. We do have accounts with different set submission quotas and other privillages. If one exceeds allocated quota of their existing  account and assuming that the user do not want to upgrade, they will not receive any submission to their accounts for that remaining part of month, till another reset is done on account as first of previous month. However if a user makes and upgrade to higher account, the accumulated usage is reset and user starts to enjoy benefits of account they have upgraded to.

    Please view our quota and pricing information on this link; http://www.jotform.net/pricing

    Hope this information will be helful, incase of any clarification kindly feel free to contcat us.

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    Answered by abc987 on April 05, 2012 at 04:37 PM

    Thanks!! Is there a place that shows your 'used submission' number or a 'remaining submission' number to keep track 'at a glance' to know if an upgrade is needed?

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    JotForm Support

    Answered by Goldo on April 05, 2012 at 04:40 PM

    Yes, there is by simply going to My Forms > Account Status on the left side.

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    Answered by abc987 on April 05, 2012 at 04:44 PM

    Thanks so much!

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    Answered by JotaCe on October 19, 2013 at 02:08 PM

    Another question on this matter:

     

    Suppose that I have exceeded my allocated quota of submissions for a biven month on day 15th of that month. I will not receive more submissions until I upgrade my account. But if I upgrade on 18th of that month, will I receive the "lost" submissions from 15th to 18th, or are they totally lost?

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    JotForm Support

    Answered by Welvin on October 19, 2013 at 04:25 PM

    @JotaCe,

    We'd answer your question but we suggest posting that to a separate thread. You can start to this link: http://www.jotform.com/answers/answer.php?.

    Thank you!

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    Answered by edJewcate on October 03, 2014 at 08:14 AM

    The link to this answer is broken. 

     

    Can you give us the answer to JotaCe's question?

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    Answered by Shadae on October 03, 2014 at 08:30 AM

    Hi edJewcate,

    We have moved your question to a new thread. Your question will be answered at this post http://www.jotform.com/answers/438148 

    Thank You