- abc987Asked on April 05, 2012 at 04:21 PM
Some sites charge a certian dollar (or cents) amount for every submission over the specific plan. If I had a paying plan and went over the allowed submissions would there be a charge (or auto upgrade to the next bracket), or would the submissions be declined or ignored?
- gori-mathewAnswered on April 05, 2012 at 04:33 PM
Thanks for this good question. We do have accounts with different set submission quotas and other privillages. If one exceeds allocated quota of their existing account and assuming that the user do not want to upgrade, they will not receive any submission to their accounts for that remaining part of month, till another reset is done on account as first of previous month. However if a user makes and upgrade to higher account, the accumulated usage is reset and user starts to enjoy benefits of account they have upgraded to.
Please view our quota and pricing information on this link; http://www.jotform.net/pricing
Hope this information will be helful, incase of any clarification kindly feel free to contcat us.
- abc987Answered on April 05, 2012 at 04:37 PM
Thanks!! Is there a place that shows your 'used submission' number or a 'remaining submission' number to keep track 'at a glance' to know if an upgrade is needed?
- JotForm SupportGoldoAnswered on April 05, 2012 at 04:40 PM
Yes, there is by simply going to My Forms > Account Status on the left side.
- abc987Answered on April 05, 2012 at 04:44 PM
Thanks so much!
- JotaCeAnswered on October 19, 2013 at 02:08 PM
Another question on this matter:
Suppose that I have exceeded my allocated quota of submissions for a biven month on day 15th of that month. I will not receive more submissions until I upgrade my account. But if I upgrade on 18th of that month, will I receive the "lost" submissions from 15th to 18th, or are they totally lost?
- JotForm SupportWelvinAnswered on October 19, 2013 at 04:25 PM
We'd answer your question but we suggest posting that to a separate thread. You can start to this link: http://www.jotform.com/answers/answer.php?.
- ShadaeAnswered on October 03, 2014 at 08:30 AM
We have moved your question to a new thread. Your question will be answered at this post http://www.jotform.com/answers/438148