What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Word Limit on our forms

    Asked by selfbuild on August 09, 2016 at 04:23 AM

    Hi, we have set a word limit for one of our forms to 20,000. However when filling it in, it does not let us exceed a certain amount of characters. Can you please help? Thanks

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    JotForm Support

    Answered by BJoanna on August 09, 2016 at 05:36 AM

    I have tested your form and I was able to replicate mentioned issue. Your Text Area fields are limited to 500 characters, although you have set word limit to 20,000. 

    This is happening because Max length is set to 500 on all of your Text Area fields. 

    You will need to remove Max Length option for all of your fields, to resolve this issue. 

    Considering that Max Length option does not exist in our new interface you will need to switch to old interface. Do to that add &old inside of your form builder at the end of the form URL and press "enter" key to reload your page.  

    Then select your Text Area field and click on Properties option.

    Find Max Length option and remove 500 value. 

    To switch back to new interface replace &old with &test 

    On my cloned form I have removed Max Length option limit. 

    Here is my cloned form: https://form.jotform.com/62212836281957? 

    Feel free to clone it

    Hope this will help. Let us know if you need further assistance. 

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    Answered by selfbuild on August 09, 2016 at 06:04 AM

    Thats brilliant BJoanna thank you very much

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    JotForm Support

    Answered by BJoanna on August 09, 2016 at 06:18 AM

    You're welcome. 

    Feel free to contact us if you have any other questions.