What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form is not updating on mobile devices.

    Asked by Gastenlijst on August 09, 2016 at 04:45 AM

    Hi!

    I'm currently working on a new form but my updates are not visible on mobile devices, only on my desktop computer.

    If I change a picture and save it and then see on my iphone or ipad, it still shows the old photo.

    Same with any other changes in the form.

    It should automatically update on my mobile devices as well right?

    Am I doing something wrong?

     

    Page URL:
    https://eu.jotform.com//?formID=62202958824358

    Mobile not updating devices new form ipad picture
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    JotForm Support

    Answered by Chriistian on August 09, 2016 at 05:42 AM

    I checked your form on my android device and it seems to display correctly. I also checked it on an iPhone emulator and the fields in the form appear similar to the one in desktop (except it is mobile responsive).

    Are you still encountering this issue on your end? Please try clearing your form cache to refresh the form. I would also suggest waiting for a minute to check the updates on mobile.

    If the issue still persists, please let us know.
    Regards.