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    Why I'm not receiving submission emails?

    Asked by MercySt on August 09, 2016 at 08:07 AM

    I have my forms set up so that I get them via email, but I am no longer receiving any emails for any of my forms. I also have others receiving the emails and none of us are getting them, so I know it's not just my email server.

    Help! 

     

    Emails receiving receiving emails My Forms and email
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    JotForm Support

    Answered by Nik_C on August 09, 2016 at 09:19 AM

    I checked your email and I see that it ended in our Bounce list. 

    I removed it from our bounce list and your emails should go through.

    I recommend, though, to check this guide on how to prevent this issues. And also you could whitelist our domains.

    We're sorry for this inconvenience. If you have any further questions, please let us know.

    Thank you!