What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why I'm not receiving submission emails?

    Asked by MercySt on August 09, 2016 at 08:07 AM

    I have my forms set up so that I get them via email, but I am no longer receiving any emails for any of my forms. I also have others receiving the emails and none of us are getting them, so I know it's not just my email server.



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    JotForm Support

    Answered by Nik_C on August 09, 2016 at 09:19 AM

    I checked your email and I see that it ended in our Bounce list. 

    I removed it from our bounce list and your emails should go through.

    I recommend, though, to check this guide on how to prevent this issues. And also you could whitelist our domains.

    We're sorry for this inconvenience. If you have any further questions, please let us know.

    Thank you!