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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Condition to change thank you message not triggered if the form is encrypted.

    Asked by BenediktSahlmueller on August 09, 2016 at 11:39 AM

    Hello jotform support team! 

    First things first: Your tool does a lot more than I would expect from a free - or not expansive - tool. thanks for your great work!

    I have a problem with a condition: 

    My ansers are rated: Numbers 10 or 0. in the end I have a calculation widget (not schown), which lets me decide what kind of success message there is to be shown after submit. 

     

    So, if "ergebnis" is > 20 there should be a message

     

     

    The problem: in all my tests sofar, only the <20 message shows up.

    Do you have any idea what Im doing wrong?

    message JotForm problem uploads height
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    JotForm Support

    Answered by ashwin_d on August 09, 2016 at 01:12 PM

    Hello BenediktSahlmueller,

    I did test your form and I am able to replicate the issue you are having. You seems to have added conditions correctly to change the thank you message based on the value of "Ergebnis".

    The issue seems to be related to "Form Encryption" you have enabled in your form. Since the condition to change the thank you message is triggered after the form is submitted and you have form encryption enabled, the data of "Form Calculation" widget is also encrypted. This causes the condition to fail and default thank you message is displayed. 

    I am not sure if this is a bug but I am reporting it to our back end team. We will get back to you as soon as we have any update from them.

    For now, I would suggest you to please disable "Form Encryption" in your form and that should solve your problem.

    Thank you!

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    Answered by BenediktSahlmueller on August 10, 2016 at 03:18 AM

    Hello ashwin, thanks for the fast reply. Ill give it a try and report back to you if anything goes wrong. Im quite shure you found it - thanks!

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    JotForm Support

    Answered by liyam on August 10, 2016 at 03:38 AM

    Thanks for your response, BenediktSahlmueller.

    We'll be on standby should you have questions.

    Warm regards :)

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    Answered by rubyreev on August 10, 2016 at 05:43 AM

    Wonderful message and wonderful answers also. The content is also very useful to us. More sources are possible here.

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    Answered by BenediktSahlmueller on August 18, 2016 at 02:40 AM

    Hello guys! 
    A small update on my form: everything seems working finde now - thanks to your support!

    Howerver, there are still some questions regarding privacy: 

    First: Can you tell me when there will be a way of sending the data encrypted to your servers here in Europe? Or is the data transfer always encrypted by default?
     

    Second: Is there a setting to shorten Ip-Adresses - or to get rid of them? Your Analytics-Dashboard is great, dont get me wrong here, but we are not allowed to save IP-adresses if they are not needed for billing or such.
     

    Looking forward hearing from you 

    Benedikt 

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    JotForm Support

    Answered by ashwin_d on August 18, 2016 at 04:04 AM

    Hello Benedikt,

    I am glad to know that your form is working fine now. 

    I have moved your latest unrelated questions to new thread and you will be answered here:  

    https://www.jotform.com/answers/909331

    https://www.jotform.com/answers/909332

    Thank you!