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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submissions: Missing for certain period

    Asked by StollyInsurance on August 09, 2016 at 02:07 PM

    We are literally watching our submissions disappear today. We tried logging in earlier to get a tally of our contest so far, and found that submissions between 7/25 and 8/4 were gone. A few hours later, no submissions from 8/4 are present. HELP!

    Page URL:
    https://form.jotform.com/61646487103154

    Submissions disappearing tally logging and
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    JotForm Support

    Answered by Nik_C on August 09, 2016 at 03:56 PM

    I checked your form and its submissions, and you're right, submissions are missing. I will forward this to our developers for further checking. We'll inform you about the outcome through this thread.

    Thank you for your patience on this matter.

     

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    Answered by StollyInsurance on August 10, 2016 at 03:28 PM

    We need to provide our client with an answer, yesterday (literally). What is the status of our missing submissions??? I understand patience, but we need to know something to tell them today.

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    Answered by StollyInsurance on August 10, 2016 at 03:45 PM
    Is there an update?
    ...
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    JotForm Support

    Answered by BJoanna on August 10, 2016 at 05:18 PM

    Unfortunately this issue is still not resolved. One of our developers is assigned to this ticket and priority is set to urgent. Once this issue is resolved we will inform you via this thread.

     

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    JotForm Developer

    Answered by ceren on August 16, 2016 at 07:09 AM

    Hello StollyInsurance,

    Missing submission problem is fixed and all your form submissions are restored now. We're sorry the inconveniences.

    If you have any other questions please let us know.

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    Answered by boidy on August 16, 2016 at 07:32 AM

    Im also getting missing submissions
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    JotForm Support

    Answered by jonathan on August 16, 2016 at 09:59 AM

    @boidy

    We will respond to your concern here https://www.jotform.com/answers/907429