What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I believe I didn't receive all my submissions.

    Asked by DREMUZIK on April 05, 2012 at 08:33 PM

    I have received only 12 out of 18 submissions. What happened to the other?

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    JotForm Support

    Answered by jonathan on April 05, 2012 at 11:36 PM


    Are you using SSL for all the submissions? If your account is on Basic Free package, the account is only entitled up to 10 SSL submissions for the month. Succeeding submissions will not be process. You may want to upgrade to at least the Premium package to continue the SSL service.

    Hope this answers your inquiry. Thanks.