What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am still not getting registrations sent to my email

    Asked by mikem123 on August 09, 2016 at 05:06 PM

    Hello JotForm,

     

    At first you said my mike@caribbeanshipper.com email address was getting put into your spam or being bumped and that is why i am not getting email notifications, can you change the email address to my gmail membershipwholesale@gmail.com or tell me how to do it please.

     

     

    Thank you,

     

    Mike Macool

    954-673-2147

    Page URL:
    www.caribbeanshipper.com

    email Getting sent not getting
  • Profile Image
    JotForm Support

    Answered by david on August 09, 2016 at 06:56 PM

    I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you would like to change to your Gmail address, here is our guide on how to do so:

    https://www.jotform.com/help/314-How-to-Properly-Change-and-Test-a-New-Email-Recipient-Address