- mikem123Asked on August 09, 2016 at 05:06 PM
At first you said my firstname.lastname@example.org email address was getting put into your spam or being bumped and that is why i am not getting email notifications, can you change the email address to my gmail email@example.com or tell me how to do it please.
- JotForm SupportdavidAnswered on August 09, 2016 at 06:56 PM
I checked our email logs for the address in your form and they have indeed been failing. It looks like your address was rejecting the emails as spam. When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.
I removed your address from the list and the notifications should attempt to send once again. For more information on how to prevent this from happening again in the future, please see the following guide:
If you would like to change to your Gmail address, here is our guide on how to do so: