What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    On my credit card submission forms, why is jot form blocking out the 8 digits in the middle of card?

    Asked by thkristin on August 09, 2016 at 11:05 PM

    Its very hard to pay my clients reservations when you are blocking the information they submitted to me so i can pay their stuff. Not right to go and block it.

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    JotForm Support

    Answered by Chriistian on August 10, 2016 at 01:49 AM

    Collecting credit card information through plain text fields is strictly prohibited by Jotform and it is considered a violation of our terms. Your account has violated this rule so the credit card numbers on your forms have been replaced with hash symbols (#).

    If you want to collect credit card information without charging it, you will need to use one of the available payment integrations in Jotform such as Paypal, Stripe or Authorize.Net. Otherwise,  our anti-phishing tool will automatically suspend or disable your account. You can check out this guide on How to Enable Payment Authorization.

    Please let us know if you need further assistance.