What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am having a paid account, but my account says out of space

    Asked by PSAK9 on August 10, 2016 at 09:03 AM

    Hi There,

    I just received receipt for my bi-yearly subscription to JotForm, but when I go on my account, it says I'm almost out of space because I have a "free" account.  I can assure you I don't have a free account.  

    I am attaching a screenshot of the email I got for receipt of payment.

    Thank you.



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    JotForm Support

    Answered by Kiran on August 10, 2016 at 10:37 AM

    It seems that there is a technical issue with the subscription active on your account. As I check that, I see that there are two active subscriptions on your account PSAK9. While this bi-yearly subscription active on the account, it looks like that you have subscribed again for Bronze Yearly subscription again on Apr 21, 2016. I have now cancelled the Bronze yearly subscription and processed the refund for the last payment for this subscription.

    I have now changed the account to Premium Bi-yearly subscription which was renewed yesterday. Your account is now in good standing will be renewed on Apr 21, 2018.

    Thank you! 

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    Answered by PSAK9 on August 10, 2016 at 11:09 AM

    Fantastic!  Thank you!