What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Autoresponder: Attachments not being send to email

    Asked by SWCC-CE on August 10, 2016 at 12:26 PM
    The response by JotForm developer shows how to have teh sender get a pdf of their submitted information.  My issue is with attaching documents for them to receive with their 'thank you' email. 

    There is an option to attach a separate pdf (not of their response) but additional information the person submitting the information may need to receive.  I have attached pdfs, Word documents, and even jpeg images and everyone of them comes up not able to open when the recipient gets the email.

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    Answered by victor on August 10, 2016 at 12:46 PM

    Are you indicating that the attachments in the autoresponder are not being received properly in the emails?

    I have added a file in the ATTACH A FILE in the autoresponder and was able to receive it in my email with no problems.

    If you require additional assistance, please let us know.


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    Answered by SMUEventServices on October 07, 2016 at 05:10 PM

    I have also experienced the same problem.

    I'm trying to attach a PDF map with the thank you e-mail and have followed the instructions on attaching the file but nothing shows up on the receiving end.
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    JotForm Support

    Answered by jonathan on October 07, 2016 at 08:43 PM


    We will resolve your issue separately here https://www.jotform.com/answers/954896