What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can you transfer my submissions to my new account?

    Asked by ADrennan on August 10, 2016 at 01:09 PM

    Hi there

    I was using a guest account and have now registered for a free account as I was running out of space. The registration form I had sent out from the guest account is showing in my new account. It's also showing the submissions that I'd received so far on the free account, but all of the details for the submissions are gone (name of respondent etc). Can you transfer the details over to my new account please?


    Thanks for all your help so far!!

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    JotForm Support

    Answered by Welvin on August 10, 2016 at 01:34 PM

    The submissions are actually there but seem like they're stuck on our US server after you create your account. I was able to recover the data by unchecking and checking the Europe Datacenter in your account.


    Please check now.