Sub User Account setup not working.

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    northpointam
    Asked on August 10, 2016 at 03:55 PM

    I am trying to add a sub-User with access to select form.  When I setup the new user, Jotform tells me that an invite email has been sent, but nothing is received by the user.  I have made three attempts to no avail.  The User is checking her spam folder and has no filters that would prevent delivery.

    Is there a way to setup a new user manually?

     

    Adam

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    BJoanna
    Answered on August 10, 2016 at 05:11 PM

    Does user that you trying to share your form with have JotForm account? If not they first need to create account and then you will be able to share your form. 

    In case that account is created and invite email was not received, please provide us email address or username of that account. Maybe email address of that account is in the bounce list and because of that invite email was not sent. 

    How to Remove Your Email Address from Bounce List

    How to share forms with a sub-account user

    Hope this will help. Let us know if you need further assistance. 

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    homehealthsolutionsllc
    Answered on August 10, 2016 at 06:51 PM

     

    "I am trying to add a sub-User with access to select form.  When I setup the new user, Jotform tells me that an invite email has been sent, but nothing is received by the user.  I have made three attempts to no avail.  The User is checking her spam folder and has no filters that would prevent delivery.Is there a way to setup a new user manually?"

     

    I am having the same issue. Very frustrated as our users need access to this to complete work 

  • Profile Image
    northpointam
    Answered on August 10, 2016 at 08:45 PM
    thank you for the reply. It worked. Though its really not that intuitive
    that we would have to manually create and account and then "share" the form
    with the sub-user's separate account.
    ...
  • Profile Image
    jonathan
    Answered on August 11, 2016 at 02:14 AM

    We apologize for any inconvenience caused.

    Actually, the correct process in setting up sub users doesn't require you (main account) to manually create the sub account and then share the forms.

    There must be a glitch in our sub accounts feature the reason the email invite was not being received by the intended recipient email.

    The invited sub user was suppose to be the one to create their account  and then they will be automatically be able to access your shared forms.

    The invited sub user should have receive an email invite like this 

    As you can see on the example email, there is option to create an account (the sub account).

    I have forwarded this thread to our higher team support so that they can also check why the target email recipients were not able to receive the email invite to become sub accounts.

    We will notify you here for any updates on the status.

    Thanks.

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    graeme.bell
    Answered on August 12, 2016 at 04:28 AM

    I have the same problem. I have logged a fault.

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    Chriistian
    Answered on August 12, 2016 at 05:37 AM

    Hello @graeme.bell. I noticed you have posted your own thread regarding this issue. To avoid any confusion, please see my response on that thread. Here's the link: https://www.jotform.com/answers/904679. Regards.

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    paulsimpson
    Answered on August 16, 2016 at 11:17 AM

    Hi

    The problem affecting sub user invitation emails has now been fixed. Apologies for any inconvenience caused.

    Regards

    Paul