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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PDF Designer: Only one uploaded image appears on customized PDF

    Asked by frescoproduce on August 10, 2016 at 07:22 PM

    I have several forms where I upload pictures.  The submissions show the pictures.  See Below on left is the submission and on the right is the PDF.

     

      

     

    How can I get the pictures to show up on the PDF submission?

     

    Thank you.

     

    Arnold Lopez

    Page URL:
    https://form.jotform.com/53346361759160

    Screenshot
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    JotForm Support

    Answered by EltonCris on August 11, 2016 at 01:13 AM

    I was able to reproduce this problem. It is happening when you customize your PDF design.

    I have escalated this to our developers so they can resolve this problem. We will let you know via this thread once this is fixed.

    For now, we suggest to remove the custom PDF Design in your form to reset your PDF design into the default one. This should give you a better PDF output with all the uploaded images.

    Here's how:

    1. Select the form in your My Forms page

    2. Click the Reports button and delete the PDF Design

    Here's the difference: