- jcroweAsked on August 11, 2016 at 09:16 AM
Whenever I try to set up a new sub-user, the email never goes through to that person.
We've tried both her work and personal email, and she never gets anything. Please help!
- JotForm SupportChriistianAnswered on August 11, 2016 at 10:40 AM
I checked the mail log of the email you provided but I was not able to find any mail log of the mentioned email address: firstname.lastname@example.org.
As per checking your account, I was able to confirm that you have added the email as your sub-user.
Can you try to re-add the sub-user (delete the sub-user and add again) and see if the sub-user will now receive the invitation email? If the sub-user still was not able to receive the email, the user can still register to JotForm using this link: https://email@example.com.
- jcroweAnswered on August 11, 2016 at 10:45 AM
I've tried that before with this same user with nothing different. We're about to add a few users and wanted to make sure this was cleared up before we began.
- JotForm SupportChriistianAnswered on August 11, 2016 at 11:51 AM
I checked again the mail log of the email (firstname.lastname@example.org) and the invitation email is now recorded on our log.
It might be a temporary issue but it seems to be working now. I was also able to see that the user has already an account in JotForm.