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  • Profile Image

    Cannot create a new sub-user

    Asked by jcrowe on August 11, 2016 at 09:16 AM

    Whenever I try to set up a new sub-user, the email never goes through to that person.

    example: 

    tschastain3@gmail.com

    We've tried both her work and personal email, and she never gets anything.  Please help!

    create sub-user sub cannot
  • Profile Image
    JotForm Support

    Answered by Chriistian on August 11, 2016 at 10:40 AM

    I checked the mail log of the email you provided but I was not able to find any mail log of the mentioned email address: tschastain3@gmail.com

    As per checking your account, I was able to confirm that you have added the email as your sub-user.


    Can you try to re-add the sub-user (delete the sub-user and add again) and see if the sub-user will now receive the invitation email? If the sub-user still was not able to receive the email, the user can still register to JotForm using this link: https://www.jotform.com/signup?email=tschastain3@gmail.com

     

     

     

  • Profile Image

    Answered by jcrowe on August 11, 2016 at 10:45 AM

    I've tried that before with this same user with nothing different.  We're about to add a few users and wanted to make sure this was cleared up before we began.

     

  • Profile Image
    JotForm Support

    Answered by Chriistian on August 11, 2016 at 11:51 AM

    I checked again the mail log of the email (tschastain3@gmail.com) and the invitation email is now recorded on our log.

     

    It might be a temporary issue but it seems to be working now. I was also able to see that the user has already an account in JotForm.