What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Cannot create a new sub-user

    Asked by jcrowe on August 11, 2016 at 09:16 AM

    Whenever I try to set up a new sub-user, the email never goes through to that person.



    We've tried both her work and personal email, and she never gets anything.  Please help!

  • Profile Image
    JotForm Support

    Answered by Chriistian on August 11, 2016 at 10:40 AM

    I checked the mail log of the email you provided but I was not able to find any mail log of the mentioned email address: tschastain3@gmail.com

    As per checking your account, I was able to confirm that you have added the email as your sub-user.

    Can you try to re-add the sub-user (delete the sub-user and add again) and see if the sub-user will now receive the invitation email? If the sub-user still was not able to receive the email, the user can still register to JotForm using this link: https://www.jotform.com/signup?email=tschastain3@gmail.com




  • Profile Image

    Answered by jcrowe on August 11, 2016 at 10:45 AM

    I've tried that before with this same user with nothing different.  We're about to add a few users and wanted to make sure this was cleared up before we began.


  • Profile Image
    JotForm Support

    Answered by Chriistian on August 11, 2016 at 11:51 AM

    I checked again the mail log of the email (tschastain3@gmail.com) and the invitation email is now recorded on our log.


    It might be a temporary issue but it seems to be working now. I was also able to see that the user has already an account in JotForm.