What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Support Ticket

    Asked by Netvatise on August 11, 2016 at 06:36 PM

    I submitted a support ticket earlier in which someone replied. 

    My issue wasn't answered and I would like to know how do I continue the communication in regards to my earlier support ticket since I cannot reply to the person who replied to me?

    ticket support ticket and in
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    JotForm Support Manager

    Answered by Jeanette on August 11, 2016 at 10:40 PM

    I assume you are talking about this ticket?

    https://www.jotform.com/answers/904378-Ecommerce-Billing-Issue#2

    I see a new response from you around the same time you posted this question, our support team answers to our users from old to new threads, so you should receive an answer when someone in the team gets assigned to that thread.