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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is there a way that I can stop the e-mails from going to customers who submit the form?

    Asked by LushHairImports on August 11, 2016 at 09:13 PM

    When my customers input their information and submit the form they are automatically e-mailed by JotForm the information that they just submitted. I don't want my customers being automatically e-mailed. How can i take that off?

    E-mails stop a can
  • Profile Image
    JotForm Support

    Answered by Chriistian on August 12, 2016 at 02:24 AM

    You can stop the emails from going to the customers by deleting the Autoresponder on your form.

    1. Click the Email button on the top of the form builder

    2. Find the Autoresponder on your settings. Then hover to the top right of the Autoresponder. A delete button should appear. Click that to remove the autoresponder.

    If your form does not have an autoresponder, then that means your customers won't receive an email after they submit the form. You can find out more about autoresponders here: Creating a Form Autoresponder.

    PS: I noticed that one of your forms have credit card fields in them. Please note that we do not allow collecting credit card information using plain text. This is a violation of our terms and it may lead to the autosuspension of your account.

    Please delete these fields from your form to avoid getting autosuspended by our phishing detector. If you want to collect credit card information without charging it, you can use one of the payment integrations available in Jotform such as Stripe or Authorize.Net. You can check out this guide on How to Enable Payment Authorization.

    Thank you.