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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I not receiving email notifications?

    Asked by Kusi06 on August 12, 2016 at 10:03 AM

    Dear Sir or Madam

    In two cases, I did get no email notification after an entry had been made. I.E. 346540392616849015

    This contact form entry was even not possible to email it. Content of email was EMPTY.

    The only solution I found was to create PDF in order to read the content in an accepable layout.

    Can you please checkout why this happens?

    Otherwise great product! Thanks for your time!

     

    Best regards, Markus

     

    Page URL:
    http://www.dog-psychology-center.ch/kontaktformular1.htm

    problem email notification email with email
  • Profile Image
    JotForm Support

    Answered by Nik_C on August 12, 2016 at 12:40 PM

    I have cloned your form and I have tested it. I was unable to reproduce the issue.

    Could you please try recreating the notification alert and checking if the issue persists.

    Also, if it happens that you were unable to read the submissions from the submission's viewer make sure you are accessing submissions viewer through our EU server. To access the submissions through the EU server use this URL:

     https://eu.jotform.com/submissions/form_id

    Please let us know if you this worked for you.