What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My freelance web designer designed my form but has now fallen off the face of the earth

    Asked by skempton on August 12, 2016 at 10:53 AM

    I don't know her password just her user name.  Can you reset this for me to fix with my new web designer?  I don't want the old freelancer copied on my form.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by BJoanna on August 12, 2016 at 12:46 PM

    I have inspected websites you provided and I found three forms on this pages:




    All forms are created on account with username trickynek. I am not sure what you want to reset. If you want us to move mentioned forms to your account, we can do that only if that request is made from account (trickynek), on which forms are created.

    If you want to do something else, please explain in more details what you are trying to achieve.

    Let us know if you need further assistance.

  • Profile Image

    Answered by skempton on August 12, 2016 at 01:46 PM
    I don't have the password for trickynek. They are my forms but she created them. I want to take her off the forms but keep them on my web sites.
    Stephanie Kempton, MBA, PRC
    Kempton Research and Planning
    1825 Clematis Street, Sarasota, Florida 34239
    O. 941.365.0033 / C. 941.587.6949
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on August 12, 2016 at 02:15 PM

    The forms belongs to a paid account, which apparently is the acct of your previous web designer as it is being paid under the name of Nikki Kostyun.

    What I can recommend is to clone the current forms and remove the links from your website, then add the links of the newly created clones. Here is a guide on how to do that: