What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Authorize.net Error During Transaction, Customer ID is required

    Asked by netruck on August 12, 2016 at 11:29 AM

    The last week - we have been receiving an "Error During Transaction, Customer ID is required" on message when customers have tried to process their credit cards to make payments.  (We just announced this feature on our website so it's been very frustrating)

    I've read through other threads on the forum and have tried what was suggested - getting a new transaction key from Authorize.net and deleting the old and adding a new Authorize.net payment field(s).  

    It didn't work.  Any suggestions to fix this?




    Page URL:

  • Profile Image
    JotForm Support

    Answered by david on August 12, 2016 at 01:04 PM

    Simply set Customer ID as not required under your account.

    To change the FIELD value (Customer ID) to NOT REQUIRED:

    1.  Login to the Merchant Interface ( https://secure.authorize.net )
    2.  Click on Settings and Profile -> Payment Form -> Form Fields
    3.  Uncheck the Required box for the particular FIELD.