What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We would like our subscription cancelled and a refund before the 30 days is up. Pleas help!

    Asked by Elena on August 12, 2016 at 02:30 PM
    I have the same question but DO want our subscription cancelled and a refund before the 30 days is up. Pleas help!
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    JotForm Support

    Answered by david on August 12, 2016 at 02:31 PM

    I checked for an account associated with your email address and was unable to find any.  If you wouldn't mind logging in to your account and requesting a refund from there, we will be happy to take care of it if it is within the first 30 days.

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    Answered by Leslie  on August 12, 2016 at 02:47 PM

    This is from an old old post. Please ignore. I do not know why I reviewed this email. Do NOT cancel our account. 

     

    leslie Colten 

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    Answered by Elena on August 12, 2016 at 03:45 PM
    I already did! The email listed is mriehle@rehabcenter.org
    I did this weeks ago, and got no response. If it is past the 30 days it will not be our fault.
    ...
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    JotForm Support

    Answered by david on August 12, 2016 at 04:30 PM

    @Leslie Another user made a request in your thread which is why I moved it to this one.  Their request will not affect your account.

    @Elena It looks like we requested a confirmation in your other thread:

    https://www.jotform.com/answers/899607-Cancel-Subscription#1

    Since it was a private request, it may not be available unless you log in to your account. 

    In any case, I have cancelled and refunded your subscription.  If there is anything else we can assist you with, let us know and we will be happy to help.