We would like our subscription cancelled and a refund before the 30 days is up. Pleas help!

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    Elena
    Asked on August 12, 2016 at 02:30 PM
    I have the same question but DO want our subscription cancelled and a refund before the 30 days is up. Pleas help!
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    david
    Answered on August 12, 2016 at 02:31 PM

    I checked for an account associated with your email address and was unable to find any.  If you wouldn't mind logging in to your account and requesting a refund from there, we will be happy to take care of it if it is within the first 30 days.

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    Leslie 
    Answered on August 12, 2016 at 02:47 PM

    This is from an old old post. Please ignore. I do not know why I reviewed this email. Do NOT cancel our account. 

     

    leslie Colten 

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    Elena
    Answered on August 12, 2016 at 03:45 PM
    I already did! The email listed is mriehle@rehabcenter.org
    I did this weeks ago, and got no response. If it is past the 30 days it will not be our fault.
    ...
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    david
    Answered on August 12, 2016 at 04:30 PM

    @Leslie Another user made a request in your thread which is why I moved it to this one.  Their request will not affect your account.

    @Elena It looks like we requested a confirmation in your other thread:

    https://www.jotform.com/answers/899607-Cancel-Subscription#1

    Since it was a private request, it may not be available unless you log in to your account. 

    In any case, I have cancelled and refunded your subscription.  If there is anything else we can assist you with, let us know and we will be happy to help.

     

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    J
    Answered on August 04, 2017 at 03:14 PM

    Hello I have emailed you over 10 times asking for a refund and downgrade to the free service and have received no response.  Can someone please deal with this.

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    Mike_G
    Answered on August 04, 2017 at 04:35 PM

    @J

    I see that you have also opened a separate thread for this concern.

    https://www.jotform.com/answers/1216343

    We value your request and we would like to apologize for any inconvenience. One of my colleagues is already assigned to the thread you opened. Thank you for understanding.