What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by tauro88 on April 07, 2012 at 09:33 PM

    porque los formularios que llenan mis clentes me llegan al correo no deseado en ves de a mi bandeja de entrada esa es mi pregunta como hago para que me lleguen a mi bandeza de entrada

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    JotForm Support

    Answered by idarktech on April 08, 2012 at 12:02 AM

    Hi there,

    I don't know if I got your question correctly but I guess your question is about notification which landed on your junk folder instead on Inbox. This usually happens when your form sender e-mail is set to your client's email. To fix it, hopefully, kindly change your form notification's sender e-mail address to noreply@jotform.com.

    To do that, please follow this guide:

    1. While on your form, Click Setup & Embed then Email Alerts

    2. Open Notifications, then click on Reply-To and Recipient Settings

    3. Change the Sender E-mail to noreply@jotform.com and Reply-to Email to E-mail, just like this:

    Hope this helps. Let us know if you have any further questions or if I have misunderstood question so that we can assist you further. Thanks.