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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Browser timed-out trying to submit a form

    Asked by Jeff Grossman  on August 14, 2016 at 04:45 PM

    Hi,

    I have just tried twice to submit a form and the browser times out.  (Clearly, my internet is working because here I am asking about it!)

    Any guidance would be appreciated.

    Thanks.

     

    Jeff

    Page URL:
    https://form.jotform.com/trimistopheles/lic-fall-one-act-festival-appl<br/>icati

    a thanks and times times out
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    JotForm Support

    Answered by BDAVID on August 14, 2016 at 05:02 PM

    I just tested your form, and it submitted just fine(even with the uploaded files):

    Have you tried in another browser, or device?

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    Answered by Jeff Grossman  on August 14, 2016 at 05:26 PM

    I tried FireFox on two different Win7 computers.

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    JotForm Support

    Answered by BDAVID on August 14, 2016 at 05:31 PM

    Please try clearing your browser cache.

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    Answered by Jeff Grossman  on August 14, 2016 at 05:43 PM

    I just tried it in IE and it worked.  Hooray.

    If I ever pass this way again, I'll wade into FireFox menu options more deeply.

    Thank you for responding so promptly!

     

    Jeff

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    JotForm Support

    Answered by jonathan on August 14, 2016 at 07:13 PM

    Hi Jeff,

    Thank you for updating us on the status. We're glad to know all is working now.

    Contact us anytime for any assistance you need on JotForm.

    Cheers