Browser timed-out trying to submit a form

  • Jeff Grossman
    Asked on August 14, 2016 at 4:45 PM

    Hi,

    I have just tried twice to submit a form and the browser times out.  (Clearly, my internet is working because here I am asking about it!)

    Any guidance would be appreciated.

    Thanks.

     

    Jeff

    Page URL: https://form.jotform.com/trimistopheles/lic-fall-one-act-festival-applicati
  • David JotForm Support Manager
    Replied on August 14, 2016 at 5:02 PM

    I just tested your form, and it submitted just fine(even with the uploaded files):

    Browser timed out trying to submit a form Image 1 Screenshot 20

    Have you tried in another browser, or device?

  • Jeff Grossman
    Replied on August 14, 2016 at 5:26 PM

    I tried FireFox on two different Win7 computers.

  • David JotForm Support Manager
    Replied on August 14, 2016 at 5:31 PM

    Please try clearing your browser cache.

  • Jeff Grossman
    Replied on August 14, 2016 at 5:43 PM

    I just tried it in IE and it worked.  Hooray.

    If I ever pass this way again, I'll wade into FireFox menu options more deeply.

    Thank you for responding so promptly!

     

    Jeff

  • jonathan
    Replied on August 14, 2016 at 7:13 PM

    Hi Jeff,

    Thank you for updating us on the status. We're glad to know all is working now.

    Contact us anytime for any assistance you need on JotForm.

    Cheers