Submission: Unable to download a specific PDF.

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    picupmedia
    Asked on August 15, 2016 at 01:17 AM
    Further, I am aware of how to download the PDF - the issue is that I cannot download that specific PDF.
    It times out on every browser that I have tried. Please advise.
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    Chriistian
    Answered on August 15, 2016 at 06:12 AM

    I tried to download the submission with Unique ID PUM3171 as PDF on my end, and it does seem like it is taking a long time. After waiting for several minutes, the PDF is still not generated. There seems to be a lot of images on the submission which is why it is taking so long.

    I will have to escalate this issue to our backend team for further investigation. We will let you know on this thread once we have an update. Regards.