What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Submission: Unable to download a specific PDF.

    Asked by picupmedia on August 15, 2016 at 01:17 AM
    Further, I am aware of how to download the PDF - the issue is that I cannot download that specific PDF.
    It times out on every browser that I have tried. Please advise.
  • Profile Image
    JotForm Support

    Answered by Chriistian on August 15, 2016 at 06:12 AM

    I tried to download the submission with Unique ID PUM3171 as PDF on my end, and it does seem like it is taking a long time. After waiting for several minutes, the PDF is still not generated. There seems to be a lot of images on the submission which is why it is taking so long.

    I will have to escalate this issue to our backend team for further investigation. We will let you know on this thread once we have an update. Regards.