Form View count issue

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    ovadyahs
    Asked on August 15, 2016 at 09:06 AM

    Hi,

    My form has 2700+ views. This form was sent to 4 people. Just about every view is from the same IP. For some reason it keeps counting views when nobody new is going on to the page. If a form is kept open, will it keep doing this? Although I truly wish it were the case, there is no way this form was viewed more than 25 times.

  • Profile Image
    jonathan
    Answered on August 15, 2016 at 10:37 AM

    I do see the issue on your lone form https://www.jotform.us/form/62223885721154 as well.

    Currently your account already exceeded the form view limits for the plan. So the account is already in Overlimit Status.

    Just about every view is from the same IP. For some reason it keeps counting views when nobody new is going on to the page. If a form is kept open, will it keep doing this?

    Can you share to us the URL of the website where the form was used. We will check it also. 

    It is possible the embedded form was being refreshed every time the reason for the repeated count as being viewed.

    We cannot make adjustment on your view count anymore since it had been previously applied already to your account via this thread https://www.jotform.com/answers/904181

    We will wait for your response.