What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Are we allowed to collect bank account details using encrypted forms?

    Asked by mslw on August 15, 2016 at 09:23 AM

    Are we allowed to collect bank account details using encrypted forms? I mean IBAN and/or BIC/SWIFT codes, not credit card details. The terms of service don't say.

    This is a re-post of a comment on Encrypted Forms and How to Use Them

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    Answered by victor on August 15, 2016 at 10:42 AM

    Even though collecting bank account information is not illegal, it is still sensitive information. As indicated in a previous thread answered by our support team. We do allow to collect this information.


    As indicated, we ask proof of the type of business you have. This is to make sure that all the information provided is save and not use for other purposes.

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    Answered by mslw  on August 15, 2016 at 10:55 AM

    Thanks. We are not in the finance industry so it looks like we would not be allowed to do it.

    That's ironic because a) we want to collect the info in order to pay into the accounts, not take money from them and b) getting it via an encrypted form would probably be more secure than asking the user to email it :-(

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    Answered by victor on August 15, 2016 at 11:38 AM

    I'm truly sorry for the inconvenience. As you can see this is more of a security reason. If you require this and would like to use Jotform, I would not lose all hope yet.

    I would recommend you sending us more information about your company and how you would like to use the form to our support@jotform.com email. Please include all the information possible. We will forward it to our higher ups and see if it can be approved.

    Normally the financial industry is the one creating this types of forms. We also know that this is not the only industry collecting the information. That is why I would not lose hope. I you can send us the information of your company we will see what we can do.

    Please include this thread (https://www.jotform.com/answers/906347) in the subject area of the email.


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    Answered by dmrinsights on September 13, 2016 at 09:13 AM

    Good day


    I have the same issue with my firm which is not a FI. Would like to know where I can access a secure form to collect banking details to pay our independent contractors
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    JotForm Support

    Answered by Jim_R on September 13, 2016 at 11:25 AM

    @dmrinsights - To give way to the OP, I have moved your question to a separate thread https://www.jotform.com/answers/930971

    We'll have it addressed there shortly.