What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Adding images to emails

    Asked by suesol on August 15, 2016 at 12:51 PM

    I'm trying to insert an image into an automated email responder -- It asks for source. I have included a link to where the image is stored on dropbox - but the image doesn't insert properly for display. Perhaps I am putting the wrong info in the source? Unfortunately it doesn't give the option of uploading a photo.


    Please advise.






  • Profile Image
    JotForm Support

    Answered by Jim_R on August 15, 2016 at 01:20 PM

    Please ensure that you're using the direct URL for the image you're trying to add. Most of the time, the URL should be ending with the actual filename/extension of the image (e.g. https://mydomain.com/image.png)

    If you want:

    1. You can send us the dropbox link you're using and we'll give you the direct/proper link OR

    2. You can also give us the actual image, we'll upload it and give you the URL. You can send us the image through this thread by following this quick guide on How-to-add-screenshots-images-to-questions-in-support-forum

    We'll be waiting for your reply.

  • Profile Image

    Answered by suesol on August 15, 2016 at 02:45 PM
    Here are the links to two different images I'll need.
    Drive-Thru Branding
  • Profile Image
    JotForm Support

    Answered by Mike_G on August 15, 2016 at 04:22 PM

    Thank you for providing us the link to the images that you would like to include in your email notification. 

    I have generated the new links that you can use.



    I hope this helps. If you need any further assistance, please feel free to contact us anytime. Thank you.