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    Google Spreadsheet not populating

    Asked by grifmang on August 15, 2016 at 08:22 PM

    It's weird. My form CE Credits sent data to my Google spreadsheet for the first couple of submissions. Then it just stopped.

    When I removed the integration, and reintegrated, it populated all of the submissions, including the missing submissions, but still continues to not populate.

    Am I doing something wrong?

    Thanks!

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    JotForm Support

    Answered by EltonCris on August 15, 2016 at 11:52 PM

    Hi,

    I tried Google Integration and it worked for me. It should not drop unless the integration breaks. One possible reason is that when the integrated spreadsheet is customized or edited. As much as possible, we suggest not to make any changes on the integrated spreadsheet.

    Unfortunately, the only and the best way to refresh the integration is to re-integrate your form with Google Spreadsheet. This should sync all the existing submissions data from your form to a Google Spreadsheet file.

    Thanks!

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    Answered by grifmang on August 16, 2016 at 08:45 AM

    I've done the reintegration 3 times now :-\

     

    I DID edit the spreadsheet the first time, but I only edited the column sizes, I wouldn't think that would cause it to break.

     

    Next two times, I didn't edit anything. It just stops working after a couple times. But you're right, when I do the reintegration, everything 'pending' will sync. But then not work after that.

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    JotForm Support

    Answered by EltonCris on August 16, 2016 at 10:03 AM

    Thanks for your reply.

    I made a cloned version of your CE Credits form and integrate it with Google Spreadsheet. I made several submissions to it and the spreadsheet is updating almost in an instant.

    Cloned Form: https://form.jotform.com/62284517535964

    Spreadsheet: https://docs.google.com/spreadsheets/d/18dMpkQNmba4rDXIX8tZxvjlZKpKZVbZotJM2qes9XQU/edit?usp=sharing

    I suggest to make a test submissions as well and check the spreadsheet file.

    So far we do not have problems with Google Spreadsheet. There are occasional delays but the spreadsheet should update after a few minutes after that. Did you allow at least a few minutes before the spreadsheet to update with the new submissions if you're experiencing delays?

    Meantime, you might also want to try our built-in HTML report instead http://www.jotform.com/help/209-Create-an-HTML-Table-Listing-Report.

    Thanks!