What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Would like to downgrade my account, not cancel.

    Asked by VinceG on August 15, 2016 at 08:22 PM
    My Account downgrade subscription
  • Profile Image
    JotForm Support

    Answered by Kiran on August 15, 2016 at 11:48 PM

    I see that your account is currently holding Bronze monthly subscription and it is being paid using PayPal. The subscription can be cancelled from the PayPal dashboard by following the steps below:

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be charged again. But your account will hold Bronze status until your next billing date.

    Hope this information helps! Please get back to us if you need any further assistance. We will be happy to help.