Jotform does not save my changes to my form

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    drkirkwilson
    Asked on August 15, 2016 at 09:20 PM

    I have followed directions to first log in, select form, edit the form and save it. When I edit the form, the Save icon spins and never stops. I am wasting time editing my form which frequently does not save. Something is fundamentally wrong.

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    jonathan
    Answered on August 16, 2016 at 12:39 AM

    Currently I could not reproduce the issue on my side. I test using a clone of your form and saving to modification using the Form Builder work just fine.

     

    on the live form...

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    For initial troubleshooting purpose, can please try first closing your browser and redo the login process. Login at https://www.jotform.com/login and then open your form in the Form Builder.

    You can try also disabling first the auto save feature.

    User guide: How-to-Disable-Auto-Save

    If this still did not work, please try also using a different browser. Try using Chrome browser alternatively if you are using a different browser.

    Hope this help. Let us know if issue still persist.