What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Jotform does not save my changes to my form

    Asked by drkirkwilson on August 15, 2016 at 09:20 PM

    I have followed directions to first log in, select form, edit the form and save it. When I edit the form, the Save icon spins and never stops. I am wasting time editing my form which frequently does not save. Something is fundamentally wrong.

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    JotForm Support

    Answered by jonathan on August 16, 2016 at 12:39 AM

    Currently I could not reproduce the issue on my side. I test using a clone of your form and saving to modification using the Form Builder work just fine.


    on the live form...


    For initial troubleshooting purpose, can please try first closing your browser and redo the login process. Login at https://www.jotform.com/login and then open your form in the Form Builder.

    You can try also disabling first the auto save feature.

    User guide: How-to-Disable-Auto-Save

    If this still did not work, please try also using a different browser. Try using Chrome browser alternatively if you are using a different browser.

    Hope this help. Let us know if issue still persist.