What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Save button stuck in endless spin

    Asked by TeleCare24 on August 16, 2016 at 09:34 AM

    Hi there, 


    I noticed that a form hosted at my website had some broken styling, so logged into Jotforms to fix it in the design editor. However, whenever I make changes and click save, it gets stuck loading and never completes. I have tried doing the same with all other forms, have logged out and in, but still happens. 


    I have also been testing over the last hour without resolve. 


    Wondering if there's an issue on the server or if you have any suggestions. The form in question is appearing on a live site so any help would be appreciated soon!




    P.S. If you could direct your reply to support@illustratemedia.co.uk that would be a great help!  Cheers. 

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  • Profile Image
    JotForm Support

    Answered by beril on August 16, 2016 at 09:53 AM

    Thank you for reporting that issue and we are sorry for the inconvenience this may caused you. It should be fixed now. We would appreciate it if you could also test it on your side and let us know the result.

  • Profile Image

    Answered by TeleCare24 on August 16, 2016 at 10:15 AM

    All fixed now. 


    Thank you very much!