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    Authorize.net: "Error on transaction" shown due to not enough digits in Credit Card.

    Asked by kiprograms on August 16, 2016 at 11:38 AM

    Many form users are getting a message saying that they have not entered enough digits in the credit card.  Please help.  

     

    Thanks.

     

    Page URL:
    https://www.jotformpro.com/form/61125049598966?preview=true

    message in credit card thanks
  • Profile Image
    JotForm Support

    Answered by Kevin_G on August 16, 2016 at 01:04 PM

    Although I've tested your form using a testing Credit Card, I got this message: 

    On the Authorize.net developers page shows that the Credit Card number should contain "Between 13 and 16 digits without spaces". 

    The testing Credit Card I'm currently using contains 16 numbers, so I should get a  message saying that the Credit Card number is invalid. 

    Could you please confirm us that this is the same error your customers are getting? 

    If possible, please provide us a screenshot of the exact error they're getting, we will be glad to forward this thread to our developers if needed

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    JotForm Support

    Answered by Kevin_G on August 16, 2016 at 01:15 PM

    I will forward the thread to our second level, we should be updated via this thread as soon as possible. 

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    Chief Technology Officer

    Answered by eee on August 17, 2016 at 10:29 AM

    Hey @kiprograms,

    We have fixed the problem,

    Kindest Regards,

    - Ertugrul.