What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my email address blocked from recieving email notifications?

    Asked by UrbanSolutions on April 09, 2012 at 04:10 PM

    Today i just realized that my form has had several submissions this year. when i went to check why my email notifications were not working and tried to send a test email to myself, it said my email address "audrey@urbansolutionssf.org" is blocked. As i get few sign ups for our mailing list using jotform on our website, i don't understand what i could have done that would merit it being blocked. Please let me know what the issue is. Thank you.

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    Answered by gori-mathew on April 09, 2012 at 04:28 PM


    Sorry for any inconveniences caused by this issue. I have now removed your email address (audrey@urbansolutionssf.org)  from the bounce list.

    This sometimes it happens when your email service provider rejects our emails at some point or when they're not available to received message from us.

    Hope that helps. Just let us know if the problem still persist so that we can further assist you. Thank you for using JotForm!

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    Answered by UrbanSolutions on April 09, 2012 at 05:05 PM

    Thank you!

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    JotForm Support

    Answered by Mike_T on April 09, 2012 at 05:10 PM

    You are quite welcome :) Thank you for using our services!