What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Could not Edit form I was working on, now can't login at all?

    Asked by John Dikmen  on August 17, 2016 at 12:49 AM

    I am a web designer that uses JotForm on several of my websites. Yesterday, I recommended that one of my new clients open up her own JotForm account so that I could create the new forms she needed there. I logged in tonight and started building a new form and then all of a sudden it would not longer let me EDIT any of the fields. I finally logged out and logged in with another Browser and I get the following message when I try to login with her USERNAME & PASSWORD: "Due to terms of use violation, your account has been suspended. It was suspected to be used for phishing. If you think this is a mistake please contact us to resolve this issue".

    How could there be a violation when I never even completed her first form???

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    JotForm Support

    Answered by jonathan on August 17, 2016 at 06:58 AM

    I checked the account/username pagliasso   and it is currently Active and forms are available at this time.

    If you forgot the login password, you can reset it using the 'Forgot Password' link in the login page https://www.jotform.com/login . The password reset instruction will be sent to your email.

    Let us know if you continue to have problem accessing your account.