What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Site is having trouble

    Asked by jcraparotta on August 17, 2016 at 10:07 AM



    My users are reporting trouble using the service.

  • Profile Image
    JotForm Support

    Answered by John_Benson on August 17, 2016 at 12:43 PM


    I checked your form and tested it out, everything is working fine.

    1. I was able to open this form using the direct URL (https://www.jotform.com/62293793045966).

    2. I did a test submission. I saw the Thank You page after hitting the submit button.

    3. I also checked your email logs and I can see that the notifications are being sent successfully.

    Please provide the URL of the webpage where the form is embedded. There is a possibility that the webpage has a problem or an issue. We need to check it first before investigating it further. 

    Also, can you please ask the user what is the exact problem they're experiencing. This will help us in terms of isolating the issue.

    We'll wait for your response. Thank you.