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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why my acc disappeared? HELP

    Asked by Guilherme  on August 17, 2016 at 03:13 PM

    Hello friends,

    My acc with login "guilherme.oliveira@vcimentos.com" disappeared, what happened with it? I need help!

    hello i need help find my account cant find my account account missing
  • Profile Image
    JotForm Support

    Answered by KadeJM on August 17, 2016 at 06:15 PM

    I see it seems you are having a problem accessing your account that you are saying has somehow disappeared on you and we'd be more than happy to assist you.

    I've checked on this with the email "guilherme.oliveira@vcimentos.com" you provided but there is no username found for that email address.

    In your question I see you are using another email address for "guirfo@gmail.com" which I found is associated with a jotform account "guilhermejasp" that you used to sign up with using it.

    Is that maybe the account you are looking for?

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    Answered by Guilherme  on August 18, 2016 at 03:46 PM

    No, that's my personal acc. I need to recover the acc with "Guilherme.oliveira....", that's a life and death case, can you help me?

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    JotForm Support

    Answered by KadeJM on August 18, 2016 at 04:51 PM

    Unfortunately, that's not possible because as I mentioned above there is no record of any jotform account associated with your email address for "guilherme.oliveira@vcimentos.com".

    Did you maybe use another email address?

    Do you happen to know the username that was used?

    If not do you know your IP Address that you used via your computer at the time you registered? We can locate it that way too if there is one.