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I see it seems you are having a problem accessing your account that you are saying has somehow disappeared on you and we'd be more than happy to assist you.
I've checked on this with the email "email@example.com" you provided but there is no username found for that email address.
In your question I see you are using another email address for "firstname.lastname@example.org" which I found is associated with a jotform account "guilhermejasp" that you used to sign up with using it.
Is that maybe the account you are looking for?
No, that's my personal acc. I need to recover the acc with "Guilherme.oliveira....", that's a life and death case, can you help me?
Unfortunately, that's not possible because as I mentioned above there is no record of any jotform account associated with your email address for "email@example.com".
Did you maybe use another email address?
Do you happen to know the username that was used?
If not do you know your IP Address that you used via your computer at the time you registered? We can locate it that way too if there is one.