Bronze plan

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    Masterdesk
    Asked on August 18, 2016 at 04:17 AM

    My colleague and I have two different accounts: he upgraded to a bronze plan so that our company could get more subscriptions. We connected the two accounts in Set up sub accounts to share forms, but the bronze plan is not automatically shared. How can we both benefit of the same plan?
    Thanks, 

    Masterdesk

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    John_Benson
    Answered on August 18, 2016 at 09:14 AM

    Only the bronze plan user will benefit to the plan. The sub user account will remain with the signed up plan. As a sub-user, you only have a permission from the main user by viewing the submissions and editing the forms.

    The free user has a limit of 100 submissions per month and bronze user has a limit of 1,000 submissions per month.  I would suggest to create all the forms in the main account so that all limits will be counted against the main account. Since the forms are shared, the sub-user will still be able to edit the forms and view the submissions.

    Here's a guide about sharing forms to sub-user: How-to-share-forms-with-a-sub-account-user.

    I hope this clarifies your question. Let us know if you need further assistance. Thank you.

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    Masterdesk
    Answered on August 18, 2016 at 09:24 AM

    Thank you for your reply. How can I transfer a form that I already created with my account to the other account which has the bronze plan?

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    Masterdesk
    Answered on August 18, 2016 at 09:41 AM

    No problem. I solved. I published the Template as a model and I created a new form using that Template with the other account.

    Thanks,

    Masterdesk

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    John_Benson
    Answered on August 18, 2016 at 11:12 AM

    Glad to hear that you already fixed it. :)

    If you need any help in transferring forms from one account to another, let us know. Only administrator and support can move forms.

    Let us know if you need further help, we'll be happy to assist you. Thank you.