What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm-Authorize.net going to blank screen after payment

    Asked by aaronwatts on August 18, 2016 at 12:19 PM

    I have this form:

    https://form.jotform.com/62144374634152

    After people hit submit to pay, they are taken to a blank screen and it doesn't appear the payments are going through.

    I cloned the form and set it up with my Authorize sandbox account:

    https://form.jotform.com/62304850129148

    I did a test payment and did got a blank screen. But i do get an auto receipt in my mailbox.

    Have you seen this issue this morning? Not sure if this is JOT or Authorize.

    Thanks

     

     

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    Answered by aaronwatts on August 18, 2016 at 01:14 PM

    In the sandbox example, I am getting the auto receipt, but none of the information is being collected by the form

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    JotForm Support

    Answered by Mike on August 18, 2016 at 02:34 PM

    Please accept our apologies for the inconveniences you are facing.

    The issue has been already escalated to our Development Team. It should be fixed in the nearest time.

    We will let you know once the issue is completely fixed.

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    Answered by dstrober on August 18, 2016 at 02:38 PM

    I have the same issue right now too. 

     

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    Answered by dstrober on August 18, 2016 at 02:38 PM

    The payments are being process by Authorize.net but Jotform is not capturing the registration details. 

    The form we are using is: https://form.jotform.com/62235985244966

     

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    JotForm Support Manager

    Answered by Jeanette on August 18, 2016 at 02:42 PM

    We have notified our developers about this issue. So, this will be fixed ASAP.

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    JotForm Support

    Answered by Mike on August 18, 2016 at 03:13 PM

    The issue has been fixed. Our team is still investigating the details and we will make sure that this does not happen again.

    I am afraid that submission data for processed payments was not saved. Please ask your form users to re-submit their entries.