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    My form is not mobile-responsive

    Asked by TheanO on August 18, 2016 at 12:31 PM

    I've also added the "mobile widget" to optimise it on mobile devices, but that doesn't seem to work, I can't complete a form on my Iphone, it is out of proportion.

    Website created in IWeb.

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    JotForm Support

    Answered by Jim_R on August 18, 2016 at 01:01 PM

    I checked the pages you mentioned on your post and found out that you're calling the form from another html page that houses the actual form:

    1. http://www.silverstarevents.co.za/Silverstar_Events/Contact_Us.html 

    This page uses an iframe and loads this page http://www.silverstarevents.co.za/Silverstar_Events/Contact_Us_files/widget1_markup.html

    2. http://www.silverstarevents.co.za/Silverstar_Events/Feedback.html

    This page uses an iframe too and loads this page http://www.silverstarevents.co.za/Silverstar_Events/Feedback_files/widget1_markup.html

    If you would try viewing the following pages on your iPhone:

    http://www.silverstarevents.co.za/Silverstar_Events/Contact_Us_files/widget1_markup.html

    http://www.silverstarevents.co.za/Silverstar_Events/Feedback_files/widget1_markup.html

    You would notice that they are both mobile-responsive. The fields are not out of proportion compared to viewing them straight from the actual page.

    To fix this, please try the following:

    1. Re-embed the form using this guide Adding-a-form-to-iWeb 

    2. Remove the mobile responsive widget you added and enable the mobile responsive option from the Form Designer instead. Here's how:

    Related guide: How-to-make-forms-mobile-responsive 

    Give it a spin and kindly let us know how it goes.

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    Answered by TheanO on August 19, 2016 at 02:03 AM

    Great, Thank you for the feedback, I'll try it.

    Thank you for your assistance.

    Regards,

    Thean