What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Our client's uploads are failing?

    Asked by teresalreproxpresscom on August 18, 2016 at 01:34 PM

    Some of our clients have the ability to upload files to our form.  It seems like this upload is failing for them.  Any issues on your end?

     I tried testing our site, and out of 11 PDF files i uploaded, 4 of them failed.

    Thank you!

    Page URL:

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    JotForm Support

    Answered by Welvin on August 18, 2016 at 02:58 PM

    Do you know if they're getting an error while uploading files or when submitting the form? Can you ask them a screenshot if possible? That would help us identify the root cause of the problem. 

    We don't have an issue so far and I have just tested the file upload and it worked for me so that's either their connection or browser related error. Please ask them and let us know.

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    Answered by teresalreproxpresscom on August 18, 2016 at 03:05 PM

    The error happens during the initial upload.  Here i tried uploading 13 files:

    Once i submit it, we only get the link for the 9 files.  

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    JotForm Support

    Answered by Welvin on August 18, 2016 at 04:12 PM

    File uploads should be working properly once again.  If you continue to see failed file uploads when attempting to upload them, let us know and we will be happy to have another look.