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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Getting Error Message After Hitting Submit -- But Still Receive Form Data in Email

    Asked by tamsyn on August 18, 2016 at 03:47 PM

    Hello again JotForm Team,

    Another perplexing issue has appeared with my form, "Savings Incentive Program Application." While testing the form, we have discovered that, after previewing our responses (via "Preview Before Submit" widget) and then hitting "Submit," the following error message displays: 

    "The submit.jotform.us page isn't working.

    "submit.jotform.us didn't send any data


    Yet, I still receive all the responses in my email, per the notifier I set up ....

    I have attached a screenshot ...

    Is this a problem with my form, or a bigger issue with a U.S.-based server, or something ... ?

    Thank you!


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    JotForm Support

    Answered by david on August 18, 2016 at 06:16 PM

    I cloned your form to test it and was unable to reproduce the issue.  I was able to complete submissions with the preview before submit widget preset.  Is this error still occurring on your end?  If it is, let us know and we will be happy to have another look.

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    Answered by tamsyn on August 23, 2016 at 12:18 PM

    Hi David,

    The form appears to be working and submitting correctly now. While I and my colleagues who tested the form last Friday all received the error, it appears to have resolved itself (I suspected it was an issue with one of the U.S. JotForm servers, or somesuch). 

    Thanks for taking a look!