What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Was there a glitch in the system this AM between 10 and 10:15 PST?

    Asked by cordovacouncil on August 18, 2016 at 05:48 PM

    I tried to submit a jotform in a different account and was getting an error. Had to submit 3 times before I saw the success screen.

    Also a client accepted a ticket purchase (in this account) around that time but nothing shows it was logged in the submissions. No confirmation email was received and no screen was shown. Only sign that we had that  a submission was made was the client received a notice from authorize.net. Time of transaction was 10:11 am PST.

    We're trying to figure out how a purchase was made without it showing up in submissions.



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    JotForm Support

    Answered by Welvin on August 18, 2016 at 09:30 PM

    Yes, we do have but our developers made a quick fix for the problem. Authorize.net was able to capture the payment but submissions did not arrive in our servers. If you are getting payments, but not the submissions then we suggest reaching out your client and ask them to re-submit. You can then refund their first payment.

    Let us know if you have any further questions.