Account suspend?

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    Asked on August 18, 2016 at 11:50 PM

    Hi, I just tried to log in to make an urgent change to our form and I got this message when I tried to log in:

    Due to <a target="_blank" href="" ><b><u>terms of use</u></b></a> violation, your account has been suspended.<br>It was suspected to be used for phishing. If you think this is a mistake please <a target="_blank" href="" ><b><u>contact us</u></b></a> to resolve this issue.


    Can you urgently fix this please?



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    Answered on August 19, 2016 at 03:31 AM

    I have checked and your account humanfusion is autosuspended by our phishing system, because of the phishing form you have:

    Inside of that form you have fields that collect Credit Card information and that is against Jotform Terms of use.

    Phishing - You agree that Company may terminate your Jotform Service immediately if a form is created or Jotform is found to be used to: Obtain credit cards sensitive information, get social security numbers, show content with child pornography. Or if a form was made to steal user login credentials. All these activities are considered as Phishing and any account along with the guilty forms will be suspended immediately.

    I have removed mentioned fields from your form and I have activated your account. Please do not create forms that are against our Terms of use or your account will be suspended again and we will not be able to activate it. 

    If you want to have payment fields inside of your form you have to use one of Jotform payment tools, like you have in your other forms.

    Inside of this articles you can find out more about payment tools and how to set payment form: 

    Hope this will help. Let us know if you need further assistance. 

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    Answered on August 19, 2016 at 08:58 PM

    Thank you for that. My assistant had set that form up and obviously incorrectly. We have adjusted the form correctly.   Thanks so much! :)

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    Answered on August 19, 2016 at 10:26 PM

    Thanks for your response and compliance, humanfusion. I see that your account is now active again. You should be able to access your forms properly.

    If you have other questions, please let us know. We'll be more than happy to assist.