Submissions reply are not working.

  • Emerson
    Asked on August 19, 2016 at 2:36 AM

    Last Wednesday, 8/17, I replied to most of the submissions of my "Teste de Nível - Nihongo.You!" form by your system and reached my limit, but it seems that none of my replies were sent.

  • Chriistian Jotform Support
    Replied on August 19, 2016 at 5:07 AM

    I checked your account's email history and it looks like all the replies were sent successfully. You can also check this on your end by following this guide: How to View All Your Form Email History

    Submissions reply are not working Screenshot 20

    Can you please ask your recipients if the emails were sent in their spambox. Also ask them to add noreply@jotform.com to their trusted senders list. 

    If the issue persists, please let us know.
    Regards.

  • Nihongoyou
    Replied on August 19, 2016 at 5:45 AM
    Thanks for the reply. I'll check with them.
    19/08/2016 18:07?JotForm > ??????:
    A new response has been received:
    [JOTFORM]/www.jotform.com>
    Answered by Chriistian
    I checked your account's email history and it looks like all the replies were sent successfully. You can also check this on your end by following this guide: How to View All Your Form Email History
    [https://www.jotform.com/uploads/forum/Chriistian/14715974352016-08-19_1703.png]
    Can you please ask your recipients if the emails were sent in their spambox. Also ask them to add noreply@jotform.com to their trusted senders list.
    If the issue persists, please let us know.
    Regards.
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  • Chriistian Jotform Support
    Replied on August 19, 2016 at 8:07 AM

    You are welcome. Please do report back to us if the issue still persists so we can further investigate the issue. Regards.