What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submissions reply are not working.

    Asked by Emerson  on August 19, 2016 at 02:36 AM

    Last Wednesday, 8/17, I replied to most of the submissions of my "Teste de Nível - Nihongo.You!" form by your system and reached my limit, but it seems that none of my replies were sent.

    Page URL:
    https://form.jotform.me/nihongoyou/testedenivel

    Submissions submissions reply and system sent
  • Profile Image
    JotForm Support

    Answered by Chriistian on August 19, 2016 at 05:07 AM

    I checked your account's email history and it looks like all the replies were sent successfully. You can also check this on your end by following this guide: How to View All Your Form Email History

    Can you please ask your recipients if the emails were sent in their spambox. Also ask them to add noreply@jotform.com to their trusted senders list. 

    If the issue persists, please let us know.
    Regards.

  • Profile Image

    Answered by Nihongoyou on August 19, 2016 at 05:45 AM
    Thanks for the reply. I'll check with them.
    19/08/2016 18:07?JotForm > ??????:
    A new response has been received:
    [JOTFORM]/www.jotform.com>
    Answered by Chriistian
    I checked your account's email history and it looks like all the replies were sent successfully. You can also check this on your end by following this guide: How to View All Your Form Email History
    [https://www.jotform.com/uploads/forum/Chriistian/14715974352016-08-19_1703.png]
    Can you please ask your recipients if the emails were sent in their spambox. Also ask them to add noreply@jotform.com to their trusted senders list.
    If the issue persists, please let us know.
    Regards.
    View this thread on browser > Unsubscribe Thread
    1471597636
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on August 19, 2016 at 08:07 AM

    You are welcome. Please do report back to us if the issue still persists so we can further investigate the issue. Regards.